{"id":2150,"date":"2026-09-30T16:46:22","date_gmt":"2026-09-30T14:46:22","guid":{"rendered":"https:\/\/procyb.fr\/?page_id=2150"},"modified":"2026-09-30T16:46:22","modified_gmt":"2026-09-30T14:46:22","slug":"support-utilisateur-technicien-informatique-de-proximite","status":"publish","type":"page","link":"https:\/\/procyb.fr\/index.php\/support-utilisateur-technicien-informatique-de-proximite\/","title":{"rendered":"Support utilisateur \u2013 Technicien informatique de proximit\u00e9."},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Le support utilisateur est au c\u0153ur du m\u00e9tier de technicien informatique de proximit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module aborde la prise en charge des demandes, la communication avec les utilisateurs, la gestion des tickets, les m\u00e9thodes de diagnostic et le d\u00e9pannage des principaux incidents mat\u00e9riels, logiciels et r\u00e9seau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019objectif est d\u2019acqu\u00e9rir une m\u00e9thode d\u2019intervention structur\u00e9e permettant d\u2019identifier rapidement un probl\u00e8me, de le r\u00e9soudre lorsque cela est possible et d\u2019assurer un suivi professionnel de l\u2019utilisateur.<\/p>\n\n\n\n<p class=\"has-dark-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"font-size:24px;font-style:normal;font-weight:600\"><strong>Diagnostiquer, d\u00e9panner et accompagner les utilisateurs au quotidien.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les cours<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"procyb-homelab-posts wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-2156 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-1-le-metier-de-technicien-informatique-de-proximite\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"638\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?fit=1140%2C638&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.1 &#8211; Le m\u00e9tier de technicien informatique de proximit\u00e9\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?w=1677&amp;ssl=1 1677w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=1536%2C859&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=1140%2C638&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-1-le-metier-de-technicien-informatique-de-proximite\/\" target=\"_self\" >TIP 1.1 &#8211; Le m\u00e9tier de technicien informatique de proximit\u00e9<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2165 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-2-accueillir-une-demande-et-questionner-lutilisateur\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"638\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?fit=1140%2C638&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.2 \u2013 Accueillir une demande et questionner l\u2019utilisateur\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?w=1677&amp;ssl=1 1677w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=1536%2C859&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=1140%2C638&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-2-accueillir-une-demande-et-questionner-lutilisateur\/\" target=\"_self\" >TIP 1.2 \u2013 Accueillir une demande et questionner l\u2019utilisateur<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2171 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-3-reformuler-expliquer-et-accompagner-sans-jargon\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"638\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?fit=1140%2C638&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.3 \u2013 Reformuler, expliquer et accompagner sans jargon\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?w=1677&amp;ssl=1 1677w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=1536%2C859&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=1140%2C638&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-3-reformuler-expliquer-et-accompagner-sans-jargon\/\" target=\"_self\" >TIP 1.3 \u2013 Reformuler, expliquer et accompagner sans jargon<\/a><\/h2><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le support utilisateur est au c\u0153ur du m\u00e9tier de technicien informatique de proximit\u00e9. Ce module aborde la prise en charge<span class=\"more-dots\">&#8230;<\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","footnotes":""},"class_list":["post-2150","page","type-page","status-publish","hentry","no-post-thumbnail"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages\/2150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/comments?post=2150"}],"version-history":[{"count":4,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages\/2150\/revisions"}],"predecessor-version":[{"id":2154,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages\/2150\/revisions\/2154"}],"wp:attachment":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/media?parent=2150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}