{"id":2150,"date":"2026-09-30T16:46:22","date_gmt":"2026-09-30T14:46:22","guid":{"rendered":"https:\/\/procyb.fr\/?page_id=2150"},"modified":"2026-10-08T23:18:35","modified_gmt":"2026-10-08T21:18:35","slug":"support-utilisateur-technicien-informatique-de-proximite","status":"publish","type":"page","link":"https:\/\/procyb.fr\/index.php\/support-utilisateur-technicien-informatique-de-proximite\/","title":{"rendered":"Support utilisateur \u2013 Technicien informatique de proximit\u00e9."},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\">Le support utilisateur est au c\u0153ur du m\u00e9tier de technicien informatique de proximit\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce module aborde la prise en charge des demandes, la communication avec les utilisateurs, la gestion des tickets, les m\u00e9thodes de diagnostic et le d\u00e9pannage des principaux incidents mat\u00e9riels, logiciels et r\u00e9seau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019objectif est d\u2019acqu\u00e9rir une m\u00e9thode d\u2019intervention structur\u00e9e permettant d\u2019identifier rapidement un probl\u00e8me, de le r\u00e9soudre lorsque cela est possible et d\u2019assurer un suivi professionnel de l\u2019utilisateur.<\/p>\n\n\n\n<p class=\"has-dark-color has-text-color has-link-color wp-elements-1 wp-block-paragraph\" style=\"font-size:24px;font-style:normal;font-weight:600\"><strong>Diagnostiquer, d\u00e9panner et accompagner les utilisateurs au quotidien.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les cours<\/h2>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"procyb-homelab-posts wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-2156 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-1-le-metier-de-technicien-informatique-de-proximite\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"638\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?fit=1140%2C638&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.1 &#8211; Le m\u00e9tier de technicien informatique de proximit\u00e9\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?w=1677&amp;ssl=1 1677w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=1536%2C859&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-16_58_43.png?resize=1140%2C638&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-1-le-metier-de-technicien-informatique-de-proximite\/\" target=\"_self\" >TIP 1.1 &#8211; Le m\u00e9tier de technicien informatique de proximit\u00e9<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2165 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-2-accueillir-une-demande-et-questionner-lutilisateur\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"638\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?fit=1140%2C638&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.2 \u2013 Accueillir une demande et questionner l\u2019utilisateur\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?w=1677&amp;ssl=1 1677w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=1536%2C859&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_16_19.png?resize=1140%2C638&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-2-accueillir-une-demande-et-questionner-lutilisateur\/\" target=\"_self\" >TIP 1.2 \u2013 Accueillir une demande et questionner l\u2019utilisateur<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2171 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-3-reformuler-expliquer-et-accompagner-sans-jargon\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"638\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?fit=1140%2C638&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.3 \u2013 Reformuler, expliquer et accompagner sans jargon\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?w=1677&amp;ssl=1 1677w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=300%2C168&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=1024%2C573&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=768%2C430&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=1536%2C859&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/09\/Image-ChatGPT-30-sept.-2026-22_44_08.png?resize=1140%2C638&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/09\/30\/tip-1-3-reformuler-expliquer-et-accompagner-sans-jargon\/\" target=\"_self\" >TIP 1.3 \u2013 Reformuler, expliquer et accompagner sans jargon<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2381 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/05\/tip-1-4-creer-qualifier-et-suivre-un-ticket-dassistance\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.4 \u2013 Cr\u00e9er, qualifier et suivre un ticket d\u2019assistance\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Sans-titre.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/05\/tip-1-4-creer-qualifier-et-suivre-un-ticket-dassistance\/\" target=\"_self\" >TIP 1.4 \u2013 Cr\u00e9er, qualifier et suivre un ticket d\u2019assistance<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2398 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/05\/tip-1-5-priorite-impact-urgence-et-escalade-dun-incident\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.5 \u2013 Priorit\u00e9, impact, urgence et escalade d\u2019un incident\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Priorite.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/05\/tip-1-5-priorite-impact-urgence-et-escalade-dun-incident\/\" target=\"_self\" >TIP 1.5 \u2013 Priorit\u00e9, impact, urgence et escalade d\u2019un incident<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2418 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-6-inventorier-et-suivre-un-parc-informatique\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.6 \u2013 Inventorier et suivre un parc informatique\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-8-oct.-2026-18_14_55.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-6-inventorier-et-suivre-un-parc-informatique\/\" target=\"_self\" >TIP 1.6 \u2013 Inventorier et suivre un parc informatique<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2425 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-7-methode-de-diagnostic-et-de-depannage\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.7 \u2013 M\u00e9thode de diagnostic et de d\u00e9pannage\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Methode-de-diagnostic-informatique.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-7-methode-de-diagnostic-et-de-depannage\/\" target=\"_self\" >TIP 1.7 \u2013 M\u00e9thode de diagnostic et de d\u00e9pannage<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2439 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-8-diagnostiquer-une-panne-materielle\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.8 \u2013 Diagnostiquer une panne mat\u00e9rielle.\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-panne-materielle.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-8-diagnostiquer-une-panne-materielle\/\" target=\"_self\" >TIP 1.8 \u2013 Diagnostiquer une panne mat\u00e9rielle.<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2445 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support category-systemes category-windows\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-9-diagnostiquer-un-probleme-windows-ou-applicatif\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.9 \u2013 Diagnostiquer un probl\u00e8me Windows ou applicatif\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-Windows-efficacement.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-9-diagnostiquer-un-probleme-windows-ou-applicatif\/\" target=\"_self\" >TIP 1.9 \u2013 Diagnostiquer un probl\u00e8me Windows ou applicatif<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2453 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-reseaux category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-10-diagnostiquer-un-probleme-de-connexion-reseau\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.10 \u2013 Diagnostiquer un probl\u00e8me de connexion r\u00e9seau\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Diagnostiquer-une-connexion-reseau.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-10-diagnostiquer-un-probleme-de-connexion-reseau\/\" target=\"_self\" >TIP 1.10 \u2013 Diagnostiquer un probl\u00e8me de connexion r\u00e9seau<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2461 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-11-realiser-une-assistance-a-distance\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.11 \u2013 R\u00e9aliser une assistance \u00e0 distance\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Assistance-a-distance-professionnelle.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-11-realiser-une-assistance-a-distance\/\" target=\"_self\" >TIP 1.11 \u2013 R\u00e9aliser une assistance \u00e0 distance<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2467 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-12-documenter-une-intervention-et-alimenter-une-base-de-connaissances\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.12 \u2013 Documenter une intervention et alimenter une base de connaissances\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Documenter-une-intervention-informatique.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-12-documenter-une-intervention-et-alimenter-une-base-de-connaissances\/\" target=\"_self\" >TIP 1.12 \u2013 Documenter une intervention et alimenter une base de connaissances<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2481 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-13-accompagner-les-utilisateurs-y-compris-en-situation-de-handicap\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TIP 1.13 \u2013 Accompagner les utilisateurs, y compris en situation de handicap\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Accompagner-vers-laccessibilite-numerique.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tip-1-13-accompagner-les-utilisateurs-y-compris-en-situation-de-handicap\/\" target=\"_self\" >TIP 1.13 \u2013 Accompagner les utilisateurs, y compris en situation de handicap<\/a><\/h2><\/div>\n\n<\/li><li class=\"wp-block-post post-2488 post type-post status-publish format-standard has-post-thumbnail hentry category-formation-tip category-tip-support\">\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tp-de-fin-de-module-support-utilisateur\/\" target=\"_self\" ><img loading=\"lazy\" decoding=\"async\" width=\"1140\" height=\"642\" src=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?fit=1140%2C642&amp;ssl=1\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"TP de fin de module \u2013 Support utilisateur\" style=\"object-fit:cover;\" srcset=\"https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?w=1672&amp;ssl=1 1672w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?resize=1024%2C576&amp;ssl=1 1024w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/procyb.fr\/wp-content\/uploads\/2026\/10\/Formation-technicien-informatique-_-support-utilisateur.png?resize=1140%2C642&amp;ssl=1 1140w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/figure>\n\n<h2 style=\"font-size:19px\" class=\"wp-block-post-title has-text-align-center\"><a href=\"https:\/\/procyb.fr\/index.php\/2026\/10\/08\/tp-de-fin-de-module-support-utilisateur\/\" target=\"_self\" >TP de fin de module \u2013 Support utilisateur<\/a><\/h2><\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le support utilisateur est au c\u0153ur du m\u00e9tier de technicien informatique de proximit\u00e9. Ce module aborde la prise en charge<span class=\"more-dots\">&#8230;<\/span><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-2150","page","type-page","status-publish","hentry","no-post-thumbnail"],"jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages\/2150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/comments?post=2150"}],"version-history":[{"count":6,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages\/2150\/revisions"}],"predecessor-version":[{"id":2506,"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/pages\/2150\/revisions\/2506"}],"wp:attachment":[{"href":"https:\/\/procyb.fr\/index.php\/wp-json\/wp\/v2\/media?parent=2150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}